masklab™ understands the urgency of your orders, and we'll do our very best to deliver in the fastest time possible.
We promise to ship out your orders within 48 hours. Your order will be delivered by selected courier to the address that you filled out on the checkout page.
The Estimated Delivery Window provided by masklab™ reflects most standard deliveries in Hong Kong.
International shipping normally takes 7-21 working days. Overseas orders may occasionally be subject to longer transit time caused by air freight delay, customs hold, or any other unforeseen complications outside of our control.
For shipping related inquiries regarding SF Express orders, please contact the SF Express Customer Service at (852) 2730 0273.
For shipping related inquiries regarding Pickupp.io, please contact the Pickupp.io Customer Service on Pickupp.io website.
Would you rather come and pick up your order? Through our masklab™Pick-Up service, you can come to our factory to pick up your order and learn about the production process at the same time!
To do so, simply choose “Pick-Up” as a delivery method on checkout. Our pick-up times are Monday through Friday (except public holidays) from 2pm to 6pm.
After placing the order, you will receive an email confirming the order details and information. Please bring a copy of this email either printed out or on your phone when you come to pick-up.
RETURN & REFUND POLICY
We know sometimes you are not entirely satisfied with your purchase, we’re here to help.
For Hong Kong orders, if you are not satisfied with our product, you can return your order in person at masklab™ within 14 days. However, you will be required to pay a restocking fee of HK$100. Once we have received your return, we will inspect it and proceed to refund it or exchange it, according to your request.